Getting Started with Your New PTZOptics Camera

Setup & Firmware Upgrade Instructions

Thank you for purchasing your new PTZOptics camera! Let’s get started by setting up your camera and ensuring you have access to the latest features.

For step-by-step instructions on getting your camera up and running, check out our unboxing videos below. These videos will show you everything included with your PTZOptics Move 4K or Studio Pro camera, as well as how to find the camera on your network.

Get started with the Move SE or 4K:

Get started with the Studio Pro:

Be sure to bench test your new PTZOptics camera once it’s out of the box:

We are constantly providing updates to our cameras to add value to your purchase over time — we may even have an update for your new camera already! You can check out written instructions on how to update your camera’s firmware here.
The video below will show you how to navigate the image settings in the web interface and create User Profiles.

You can download a guide of recommended settings below, as well as predefined User Profiles for the Move 4K 12x, 20x, and 30x. 

How to connect your cameras to an IP joystick

The next step for many of our customers is setting up a joystick controller. You can connect your PTZOptics cameras with a network-based joystick controller using the camera’s IP address. You can connect to your PTZOptics camera using the link ptzoptics.local/ in any web-browser. You can set a static IP address for your camera in the web-interface. This IP address can be entered into your joystick controller. Each unique camera requires a unique IP address. 

Learn about the PT-JOY-G4:

Learn about the SuperJoy:

How to connect your PTZ camera to a serial joystick

Connecting your PTZ camera to a serial joystick like the HuddleCamHD HC-JOY-G4 is easy. You do not need a network or IP address. Check out this video to learn more.

Learn about the HC-JOY-G4:

We hope you enjoy your new PTZOptics camera! If you need additional support, please visit our community portal.

Give Us a Call!

Select your country or territory:

Toll-Free: (833) 888-9706
Direct Line: (484) 593-2247

Don’t see your country listed?

Call us directly at +1 (484) 593-2247 (international call fees may apply) or email us at [email protected].

Toll-Free:

For all customers based in the countries and territories listed below, call (833) 888-9706.

 

  • United States
  • American Samoa
  • Guam
  • Northern Mariana Islands
  • Puerto Rico
  • US Virgin Islands
  • Anguilla
  • Antigua & Barbuda
  • The Bahamas
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  • Saint Lucia
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  • Trinidad and Tobago
  • Turks & Caicos

 

Don’t see your country listed? Call us directly at +1 (484) 593-2247 (international call fees may apply) or email us at [email protected].

For all customers living in the countries below, call the number listed with the appropriate country.

 

 

Don’t see your country listed? Call us directly at +1 (484) 593-2247 (international call fees may apply) or email us at [email protected].