Getting Started with Your New PTZOptics Camera

Setup & Firmware Upgrade Instructions

Thank you for purchasing your new PTZOptics camera! Let’s get started by setting up your camera and ensuring you have access to the latest features.

For step-by-step instructions on getting your camera up and running, check out our unboxing videos below. These videos will show you everything included with your PTZOptics Move 4K or Studio Pro camera, as well as how to find the camera on your network.

Get started with the Move 4K:

Get started with the Studio Pro:

We are constantly providing updates to our cameras to add value to your purchase over time — we may even have an update for your new camera already! Our firmware update video will show you how easy it is to download the latest firmware for your camera. You can then update the camera directly through the web interface to gain access to the latest available features.

If you prefer to read written instructions on how to update your camera’s firmware, please click here.

The video below will show you how to navigate the image settings in the web interface and create User Profiles.

You can download a guide of recommended settings below, as well as predefined User Profiles for the Move 4K 12x, 20x, and 30x. 

We hope you enjoy your new PTZOptics camera! If you need additional support, please visit our community portal.


Now Included with Your PTZOptics Camera Purchase

Invigorate your meetings and presentations with visually appealing data and create stunning graphics in minutes.

Give Us a Call!

Select your country or territory:

Toll-Free: (833) 888-9706
Direct Line: (484) 593-2247

Don’t see your country listed?

Call us directly at +1 (484) 593-2247 (international call fees may apply) or email us at [email protected].


For all customers based in the countries and territories listed below, call (833) 888-9706.


  • United States
  • American Samoa
  • Guam
  • Northern Mariana Islands
  • Puerto Rico
  • US Virgin Islands
  • Anguilla
  • Antigua & Barbuda
  • The Bahamas
  • Barbados
  • Bermuda
  • British Virgin Islands
  • Canada
  • The Cayman Islands
  • Dominica
  • The Dominican Republic
  • Grenada
  • Jamaica
  • Montserrat
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Vincent and the Grenadines
  • Sint Maarten
  • Trinidad and Tobago
  • Turks & Caicos


Don’t see your country listed? Call us directly at +1 (484) 593-2247 (international call fees may apply) or email us at [email protected].

For all customers living in the countries below, call the number listed with the appropriate country.



Don’t see your country listed? Call us directly at +1 (484) 593-2247 (international call fees may apply) or email us at [email protected].