Getting Started with Your New PTZOptics Camera

Setup & Firmware Upgrade Instructions

Thank you for purchasing your new PTZOptics camera! Let’s get started by setting up your camera and ensuring you have access to the latest features.

Cameras

For documentation, knowledge base articles, and guides on getting your camera up and running, check out our product information below.

Move 4K
Move SE with NDI logo angle left
Move SE
Link 4K angle right
Studio Pro
SimplTrack3

Firmware Updates and Connecting to the Network

We are constantly providing updates to our cameras to add value to your purchase over time — we may even have an update for your new camera already! You can check out written instructions on how to install a firmware update for the Move 4K, Move SE, Link 4K, and Studio Pro here, or watch the video below.

Learn how to get your PTZOptics camera quickly set up on your network here.

Image Settings and User Profiles

The video below will show you how to navigate the image settings in the web interface and create User Profiles.

Joysticks

The next step for many of our customers is setting up a joystick controller. For documentation, knowledge base articles, and guides on connecting to and using your joystick, check out our product information below.

HC-JOY-G4
PT-JOY-G4
SuperJoy

We hope you enjoy your new PTZOptics camera! If you need additional support, please visit our customer community.

Give Us a Call!

Select your country or territory:

Toll-Free: (833) 888-9706
Direct Line: (484) 593-2247

Don’t see your country listed?

Call us directly at +1 (484) 593-2247 (international call fees may apply) or email us at [email protected].

Toll-Free:

For all customers based in the countries and territories listed below, call (833) 888-9706.

 

  • United States
  • American Samoa
  • Guam
  • Northern Mariana Islands
  • Puerto Rico
  • US Virgin Islands
  • Anguilla
  • Antigua & Barbuda
  • The Bahamas
  • Barbados
  • Bermuda
  • British Virgin Islands
  • Canada
  • The Cayman Islands
  • Dominica
  • The Dominican Republic
  • Grenada
  • Jamaica
  • Montserrat
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Vincent and the Grenadines
  • Sint Maarten
  • Trinidad and Tobago
  • Turks & Caicos

 

Don’t see your country listed? Call us directly at +1 (484) 593-2247 (international call fees may apply) or email us at [email protected].

For all customers living in the countries below, call the number listed with the appropriate country.

 

 

Don’t see your country listed? Call us directly at +1 (484) 593-2247 (international call fees may apply) or email us at [email protected].