Privacy Commitment

PTZOptics Products = Quality + Security

At PTZOptics, our job isn’t just to help you produce spectacular video – it’s also to protect your connections, data, and the integrity of your productions. That’s why we emphasize regular product and firmware updates to guard your privacy and ensure the security of our products. It’s also why we’re always on the lookout for new ways to protect our end users, including monitoring and complying with changes in domestic and international communications and consumer safety regulations related to our products or their applications.

International Security, Safety and Privacy Compliance

Currently, PTZOptics cameras adhere to all regulations established by the Federal Communications Commission (FCC) in the United States. As of December 2024, PTZOptics also complies with the European Union’s General Product Safety Regulation (GPSR). Learn more about how PTZOptics products comply with GPSR guidelines here.

Additionally, pending rollouts of individual model firmware updates, PTZOptics cameras and controllers will comply with the privacy and security requirements of the United Kingdom’s Product Security and Telecoms Infrastructure (PSTI) Act.

These features will be included on the Move 4K and SE, Link 4K, Studio SE, Studio 4K, and PT-JOY-G4 and SuperJoy joystick controllers during Q1 of 2025.

Securing Your Connection, Data and Privacy in Hive Studio

As a web-based video production and workflow platform, Hive Studio is secured in a variety of ways that apply online application best practices.

All-access to Hive and the Hive platform is encrypted using HTTPS. Media connections are established using 256-bit TLS encryption and media streams are encrypted with at least AES-128. All data at rest is encrypted with AES-256, and any retained video stream analytics data and logging is encrypted at rest utilizing AES-256. Assets like Preset Thumbnails, User Profile Photos and Recordings are stored on AWS S3 and are encrypted at rest utilizing AES-256 as well as transferred using HTTPS.

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Hive also uses an ultra-resilient, multi-cloud infrastructure. Underlying providers were selected for industry-leading security and data protection policies. Critical infrastructure such as databases are protected behind a firewall and a bastion, preventing remote access without secure access. Database and Application Runtimes are managed by Amazon and auto-patched to ensure up-to-date security patches.

Maximizing Hive User Security

On the user side, Hive allows for secure personalization of access by requiring complex passwords with special characters for all accounts. Users also have the option of activating multifactor authentication, and organization administrators can enforce multifactor authentication for anyone with access to their organization or studio.

Users can only receive invitations to join a studio from an Admin, while other roles such as Producer and Viewer cannot invite potentially unwanted users into the studio. Admins can easily delete, manage and set expirations for user access to a studio, and expiring invitations allow Admins to automatically disable Studio access for users at a specific date and time.

HIPAA Compliance for Healthcare Applications

PTZOptics cameras and joysticks offer several security and privacy features that align with HIPAA compliance requirements for telehealth, operating rooms, patient monitoring and healthcare education.

HIPPA Security and Privacy Compliance Brief

How PTZOptics Cameras Strengthen IT Control & Security

Role-Based Access Control (RBAC): Only authorized users can control cameras.
Encrypted Video Streams: Protects against unauthorized interception.
Privacy Mode for Patient Safety: Ensures compliance when video is not needed.
Audit & Compliance Logging: Helps IT teams track system access and activity.
Flexible Deployment: On-premises or secure cloud-based integration with PTZOptics Hive.

Continuous Care Through Firmware Updates

At PTZOptics, we’re committed to providing the most secure and reliable experiences for all of our products. Part of that commitment is constant improvement through regular firmware updates. For the SuperJoy, Move 4K, Move SE, Link 4K, and Studio Pro, check for new firmware through each item’s web interface. To make sure other products’ firmware is up to date, check out our firmware utilities here.

Learn about all known vulnerabilities, exploitations, and fixes for PTZOptics products here.

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