PTZOptics
Warranties
PTZOptics is proud to offer some of the most robust warranties in the business. Please find a brief summary of our warranty information, and downloadable PDFs of the full warranty text, below.
Questions? Please reach out to [email protected].
PTZOptics US Hardware Warranty
Applicable to equipment manufactured starting on 1/1/2020
Overview
| Product Class | Warranty Period |
|---|---|
| Camera Mount(s) | 10 Years |
| Wired PTZ Camera(s) for Indoor Use | 5 Years |
| Wired Box Camera(s) for Indoor Use | 5 Years |
| Wired Webcam(s) for Indoor Use | 5 Years |
| Joystick Controller(s) | 2 Years |
| Wireless Infrastructure Product(s) | 1 Year |
PTZOptics Technical Support
- Email Support: [email protected]
- Submit a Ticket: help.ptzoptics.com
- Chat with Support: help.ptzoptics.com
- Call Support: 484-593-2584 or 1-833-888-9706
- SKU or model of your product(s)
- Serial number of your product(s)
- Description of the issue you are experiencing and supporting evidence
PTZOptics International Hardware Warranty
Overview
PTZOptics and HuddleCamHD provide a limited parts & labor warranty for all directly manufactured products. Product warranty lengths are detailed in the tables on the following page. PTZOptics and HuddleCamHD guarantee their manufactured products against any material or quality defects for the specified duration starting from the purchase date to the original “end-user” customer. PTZOptics and HuddleCamHD manufacture their products from parts and components that are new or equivalent to new, following industry standard practices. The warranty is valid only if PTZOptics, HuddleCamHD, or one of their authorized distributors receives proper notice of such defects during the below-mentioned period.
| Product Class | Warranty Period |
|---|---|
| Camera Mount(s) | 10 Years |
| Wired PTZ Camera(s) for Indoor Use | 5 Years |
| Wired Box Camera(s) for Indoor Use | 5 Years |
| Wired Webcam(s) for Indoor Use | 5 Years |
| Joystick Controller(s) | 2 Years |
| Wireless Infrastructure Product(s) | 1 Year |
PTZOptics and HuddleCamHD Technical Support
- Email Support: [email protected]
- Submit a Ticket: help.ptzoptics.com
- Chat with Support: help.ptzoptics.com
